Refund Policy
Refund Policy
Our refund policy is designed to ensure clarity, fairness, and trust in every partnership. Because Misharel Medical Supply LLC serves healthcare organizations with quote-based solutions, our policy reflects the nature of custom orders and professional procurement.
Last Updated: Aug. 21, 2026
This Refund Policy explains how Misharel Medical Supply LLC handles returns, credits, and refund requests for products supplied to healthcare organizations, businesses, and other professional customers.
Because Misharel primarily operates as a B2B, quote-based medical supply business, orders may involve specific product requirements, quantities, specifications, and special-order or customized products. Our goal is to handle any issues fairly, consistently, and in a way that supports our business relationships.
General Policy
Orders are generally considered final once they have been confirmed, processed, or entered into fulfillment, except where a return, replacement, credit, or refund is approved under this Policy or the applicable order agreement.
Because many Misharel orders are based on specific customer requirements or supplier availability, we may not accept returns or cancellations for products that were specially ordered, customized, configured, or procured specifically for an organization unless otherwise agreed in writing.
Any applicable return or refund terms may also be stated in the customer's quote, order confirmation, purchase agreement, or other written agreement with Misharel.
When a Refund, Credit, or Replacement May Be Considered
We may review a request for a refund, credit, replacement, or other resolution when:
- Products Arrive Damaged: Products are damaged during shipment and the issue is reported within the required timeframe.
- Defective Products: Products arrive defective or do not function as represented.
- Incorrect Products: Misharel supplied a product that does not match the confirmed order.
- Order Fulfillment Errors: An error occurred in processing or fulfilling the confirmed order.
- Other Approved Circumstances: Misharel determines that a refund, credit, replacement, or other resolution is appropriate based on the circumstances.
Any resolution is subject to review and approval by Misharel.
Reporting Damaged, Defective, or Incorrect Products
Please inspect your shipment as soon as reasonably possible after delivery.
If you receive a damaged, defective, or incorrect product, contact Misharel at:
Email: info@misharel.com
Phone: (682) 334-2709
Please provide:
- Organization or company name
- Order or quote reference, if available
- Product name or description
- Quantity affected
- Description of the issue
- Photographs or supporting documentation, when applicable
We may request additional information or photographs to help us evaluate the issue and determine the appropriate resolution.
Returns
Returns require prior written approval from Misharel.
Do not ship products back without receiving return instructions from our team. Unauthorized returns may not be accepted or may delay the review of your request.
If a return is approved, Misharel will provide instructions regarding the return process, shipping arrangements, and any applicable conditions.
Returned products may be subject to inspection before a refund, credit, or replacement is approved.
Non-Refundable or Non-Returnable Items
Unless otherwise agreed in writing, the following may not be eligible for return or refund:
- Products that have been opened, used, installed, or altered
- Special-order or customized products
- Products specifically procured or configured for a customer
- Products returned without prior authorization
- Products ordered incorrectly by the customer
- Products returned because of a change of mind or change in organizational requirements
- Products that cannot reasonably be returned to the supplier
Certain products may also be subject to manufacturer or supplier-specific return requirements.
Cancellations
If you need to cancel an order, please contact Misharel as soon as possible.
Cancellation requests are subject to the status of the order and whether the products have already been processed, procured, customized, or shipped.
An order that has already entered fulfillment or involves special-order products may not be cancellable.
Refunds and Credits
If a refund is approved, Misharel will determine the appropriate amount based on the circumstances of the approved return or issue.
Depending on the situation, the resolution may instead involve:
- Replacement of the affected product
- Account credit
- Partial credit or refund
- Full refund
- Another mutually agreed resolution
Approved refunds will generally be issued using the original payment method where practical and permitted.
Shipping and other fees may not be refundable unless the issue resulted from an error attributable to Misharel or otherwise agreed in writing.
How to Request a Return, Credit, or Refund
To request a return, credit, replacement, or refund:
1. Contact Our Team
Send your request to info@misharel.com with your order details and a description of the issue.
2. Review & Approval
Our team will review the request and may ask for additional information or documentation.
3. Resolution
If approved, we will provide return instructions and work with you toward the appropriate resolution.
Supplier & Manufacturer Requirements
Some Misharel products are sourced from manufacturers, suppliers, and distributors. Certain products may therefore be subject to the return, replacement, warranty, or credit requirements of the applicable manufacturer or supplier.
Where applicable, Misharel will work with the customer and supplier to determine the appropriate resolution.
Quote and Order Terms
The terms contained in an approved quote, purchase order, order confirmation, or other written agreement may contain additional conditions relating to cancellations, returns, refunds, shipping, or special-order products.
If there is a conflict between this Policy and a specific written agreement, the applicable agreement will govern to the extent permitted by law.
Changes to This Policy
Misharel Medical Supply LLC may update this Refund Policy from time to time to reflect changes in our business practices, supplier requirements, or applicable requirements.
Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Refund Policy or need assistance with a return, credit, replacement, or refund request, please contact us:
Misharel Medical Supply LLC
Email: info@misharel.com
Phone: (682) 334-2709
Location: Fort Worth, Texas